Case Studies

The Brief

In early 2009 we were given the brief of designing and delivering a Leadership Development Programme that further develops the leadership capabilities of the Thomas Cook UK and Ireland Senior team. The programme had to be focused on leadership and have a strong behavioural element, whilst also providing individuals with a management tool kit.

The Approach

We branded the programme 'Inspire and Sustain' to build on the client's programme concept of Inspire, which is at the heart of a leader's responsibility. The 'Sustain' theme was significant as it sent the message that it is about leaders shaping an environment and culture where high levels of performance can be maintained. We then developed 3 x 2 day workshops; 'Lead our business','Change our businesses' and 'Run our business'. This reflected the comprehensive nature of the programme.

Programme Success

The programme has been a huge success and a recent survey has highlighted the tangible impact on the organisation. There have been an abundance of very high ratings so far in all areas. These include; facilitator's knowledge and delivery, impact on participant's teams and relevancy of course content to job role. Quotes from participants below, highlight the programmes success so far.

Highlights

Comment about the workshop
"I have attended numerous workshops over the years at TC and this was truly the best and having caught up with some of the other delegates recently that previously I wouldn't have had contact with just reinforced my view."

Impact the workshop learning has had on participant's teams
"Had a great session with my team last week establishing our purpose."

"We established our team and personal values and mapped out our team path both short and medium term to achieve the accolade of a high performance team."

Examples of facilitator ratings and comments
"Really good and compelling delivery backed by real depth of practical knowledge and experience."

"Strength... in being able to read individual needs and concerns."